Bureau of Health Coverage Access, Administration, and Appeals
The Bureau of Health Coverage Access, Administration, and Appeals reviews and monitors the quality of care provided to consumers by insurers and managed care plans. The bureau works to identify problems associated with cost, quality, and access within the health coverage industry and works with consumers and providers to resolve them.
The bureau also administers a consumer grievance and appeal program. Each insurer and managed care plan must have an approved process in place to handle consumer complaints and grievances.
Contact Information
Bureau of Health Coverage Access, Administration, and Appeals
1311 Strawberry Square
Harrisburg, Pennsylvania 17120
(717) 787-4192 or toll-free 1-888-466-2787