​Common Questions

What should I do if I want to refill my prescriptions early to have more on hand?

The Pennsylvania Insurance Department has encouraged insurers to cover refills even when the scheduled refill date has not been reached. (This recommendation does not apply to prescription drugs with a high likelihood of abuse, such as opioids.)  If you are thinking about requesting additional supplies of medication, discuss your options with your provider, including whether your one-month supply can be increased to three.  With the COVID-19 pandemic, many insurers are giving consideration to 90-day refills, but you should contact your provider and your insurance company if you have questions.

Medicare beneficiaries enrolled in the PACE Program can refill prescriptions prior to using 75% of the medication, except for medications with the potential for abuse.  

What should I do if I want to receive assistance via the use of telehealth from a provider outside of the Commonwealth of Pennsylvania?

Governor Wolf granted the Department of State's request to allow licensed practitioners in other states to provide services to Pennsylvanians via the use of telehealth, without obtaining a Pennsylvania license, for the duration of the emergency.  Out-of-state practitioners must:

• Be licensed and in good standing in their home state, territory or country.
• Provide the Pennsylvania board from whom they would normally see licensure with the following information prior to practicing telehealth with Pennsylvanians
• Their full name, home or work mailing address, telephone number, and email address;  
• Their license type, license number or other identifying information that is unique to the practitioner's license, and the state or governmental body that issued the license.
  
  Be sure to check with your insurance company before receiving assistance from an out-of-state provider to find out if that provider is in your network or if the services will be covered as if in-network.